Is it safe for pets to fly?
Air travel is as safe for pets as it is for people. Your pet will travel on the cargo deck
of the aircraft. This section is both climate controlled and pressurized for your pet’s safety and comfort, and it is on the same air circulation system as the cabin.

The temperature on the ground is our main concern, and the key to safety is to time your pet’s arrival for the coolest time of day in hot weather and the warmest time of day in cold weather. Airlines do not ship pets in extreme heat and cold.

Should my pet be tranquilized or sedated for the trip?
We strongly recommend against tranquilizing your pet. The American Veterinary Medical Association has explained the risks of sedation. It is possible that your pet is the rare exception to the non-sedation rule. Please read the AVMA recommendations and call us to discuss your pet’s needs.

Will my pet need to change planes?
Whenever possible, we ship pets on non-stop flights. If a change of plane is necessary, we will choose the route that minimizes travel time and provides the maximum safety and comfort for your pet.

Can I take my pet on vacation with me?
There are many factors to consider when you are deciding whether to take your pet on vacation with you. For more information see Flying on Vacation With Your Pet.

Will my pet have food and water during the journey?
We will give your pet a drink of water at the airport before departure, but we do not put full bowls or bottles or cubes of ice in the crate. It is our experience that water invariably spills during transit, often leaving pets wet and uncomfortable. Your pet is likely to be thirsty after the flight (just as you may be), so please provide a drink as soon as you can safely take the pet out of the crate.

Food is not provided during the flight because it can be a choking hazard. However, please prepare two portions of your pet’s food in two separate plastic bags. We will attach these portions to the outside of the crate at pick-up time, and they will be available in the event that your pet’s trip is delayed.

Can I rent my pet’s crate?
We sell crates, but we do not rent them, since the cost of return shipment generally exceeds the value of the crate.

May I send personal belongings with my pet?
Yes. You can attach small personal items – a serving-size bag of food, a leash and collar – to the top of the crate, but please don’t send anything valuable since these items can become detached during shipping. Comfort items or items with a familiar smell – a blanket or towel, for example – can go inside the crate on top of a thick layer of absorbent newspaper. Many pets like to have a favorite toy with them, but do not include large bones or other heavy objects that could be hazardous in the event of turbulence.

Before the trip please prepare two portions of your pet’s food in two separate plastic bags. We will attach these portions to the outside of the crate at pick-up time, and they will be available in the event that your pet’s trip is delayed.

What if my pet needs to urinate during the flight?
We line the bottom of the crate with a thick layer of paper as well as shredded paper to absorb any in-flight accidents.

Can my pets travel together?
If they are the same species and under six months of age, they may travel together in a crate. Otherwise, each pet will have its own crate. However, they can be positioned next to each other in the aircraft.