Is it safe for pets to fly?
Air travel is as safe for pets as it is for people. Your pet will travel
on the cargo deck
of the aircraft. This section is both climate controlled and pressurized
for your pets safety and comfort, and it is on the same air circulation
system as the cabin.
The temperature on the ground is our main concern, and the key to safety
is to time your pets arrival for the coolest time of day in hot
weather and the warmest time of day in cold weather. Airlines do not ship
pets in extreme heat and cold.
Should my pet be tranquilized or sedated for the
We strongly recommend against tranquilizing your pet. The
American Veterinary Medical Association has explained the risks of
sedation. It is possible that your pet is the rare exception to the non-sedation
rule. Please read the AVMA recommendations and call us to discuss your
Will my pet need to change planes?
Whenever possible, we ship pets on non-stop flights. If a change of plane
is necessary, we will choose the route that minimizes travel time and
provides the maximum safety and comfort for your pet.
Can I take my pet on vacation with me?
There are many factors to consider when you are deciding whether to take
your pet on vacation with you. For more information see Flying
on Vacation With Your Pet.
Will my pet have food and water during the journey?
We will give your pet a drink of water at the airport before departure,
but we do not put full bowls or bottles or cubes of ice in the crate.
It is our experience that water invariably spills during transit, often
leaving pets wet and uncomfortable. Your pet is likely to be thirsty after
the flight (just as you may be), so please provide a drink as soon as
you can safely take the pet out of the crate.
Food is not provided during the flight because it can be a choking hazard.
However, please prepare two portions of your pets food in two separate
plastic bags. We will attach these portions to the outside of the crate
at pick-up time, and they will be available in the event that your pets
trip is delayed.
Can I rent my pets crate?
We sell crates, but we do not rent them, since the cost of return shipment
generally exceeds the value of the crate.
May I send personal belongings with my pet?
Yes. You can attach small personal items a serving-size bag of
food, a leash and collar to the top of the crate, but please dont
send anything valuable since these items can become detached during shipping.
Comfort items or items with a familiar smell a blanket or towel,
for example can go inside the crate on top of a thick layer of
absorbent newspaper. Many pets like to have a favorite toy with them,
but do not include large bones or other heavy objects that could be hazardous
in the event of turbulence.
Before the trip please prepare two portions of your pets food in
two separate plastic bags. We will attach these portions to the outside
of the crate at pick-up time, and they will be available in the event
that your pets trip is delayed.
What if my pet needs to urinate during the flight?
We line the bottom of the crate with a thick layer of paper as well as
shredded paper to absorb any in-flight accidents.
Can my pets travel together?
If they are the same species and under six months of age, they may travel
together in a crate. Otherwise, each pet will have its own crate. However,
they can be positioned next to each other in the aircraft.